Return Eligibility
To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately to discuss your options. Items that have been used or altered in any way are not eligible for return.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without receiving confirmation from us first.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit.
Processing Returns
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. You will be notified via email once your return has been processed. Please allow up to 14 business days for the return to be processed after we receive the item. Refunds will be issued to the original payment method used at the time of purchase.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for your original item.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom-made products. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarity on the return eligibility of specific items upon request.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with packproshop.com is satisfactory. Thank you for shopping with us, and we appreciate your understanding of our policies.